Langfarm Center provides electronic tickets (QR codes) for its all-in-one combo service, which includes factory tours, specialty buffet dining, and the Fairytale Farm experience. As such, the following return and refund policy applies:

1. No Refunds or Rescheduling Policy

• Once the payment is completed and the QR code is issued, the order is non-refundable and cannot be rescheduled, except in special cases proactively announced by Langfarm Center.
• Each electronic ticket (QR code) is valid for one-time use only on the selected date and is non-transferable.

2. Eligible Refund Cases

Langfarm Center only offers refunds under the following circumstances:

• Force majeure closures (severe weather, natural disasters, epidemics, etc.)
• System errors resulting in failed transactions (e.g., payment deducted but QR code not issued)
• Internal issues from Langfarm Center (e.g., issuing mistakes, system malfunctions preventing service usage)

In these cases, customers will have the option to:

• Receive a 100% refund of the ticket value paid
• Reschedule the visit to a different date (subject to availability)

3. Refund Timeline and Method

• Refunds (if applicable) will be processed within 2–4 business days, excluding weekends and holidays.
• The refunded amount will be transferred to the same bank account used during the original payment.

4. How to Request a Refund

Please contact Langfarm Center’s Customer Service Department via:

• Hotline: 0931 904 904
• Email: center@langfarm.com
• Mailing address: 1B Hoang Van Thu Street, Ward 5, Da Lat City

Please provide your order number, payment time, and the reason for the request to ensure prompt processing.