Purpose and Scope of Information Collection

Information collected on the Langfarm Center website primarily includes: full name, email, phone number, address, height (for ticket classification), and payment information (if applicable). This data is essential for order verification, ticket categorization, and providing accurate and convenient online booking services at Langfarm Center.

Scope of Information Usage

• Confirm ticket bookings and issue corresponding QR codes.
• Send notifications and confirmations related to booking and service experiences.
• Support customers in special cases such as refunds due to force majeure.
• Never use customer information for purposes other than confirmation, support, and communication related to transactions with Langfarm Center.
• Cooperate with authorized government agencies upon official request to provide customer information when required by law.

Information Retention Period

Customer data will be retained until the customer requests deletion. In all other cases, information will be securely stored on Langfarm’s servers or those of carefully selected hosting service providers.

Entities with Access to Personal Information

• Langfarm Center staff responsible for order processing and customer service.
• Contracted service providers or partners involved in ticketing, website operations, or customer support, within the scope defined by contract.

Entity Responsible for Data Collection and Management

Langfarm Co., Ltd.

Address: 1B Hoang Van Thu Street, Ward 5, Da Lat City, Lam Dong Province, Vietnam

Tax Code: 5801459524

Hotline: 0931 904 904

Email: center@langfarm.com

Website: www.langfarmcenter.com

Accessing and Editing Personal Information

Customers can verify their personal information through the booking confirmation email. For data correction or other requests related to personal information, please contact us via email at center@langfarm.com or call the hotline 0931 904 904 for support.

Commitment to Protecting Customer Information

• Customer personal data is strictly protected under Langfarm Center’s privacy policy.
• Data is only collected and used with the customer’s consent, unless otherwise required by law.
• Not sharing, transferring, or disclosing customer information to any third party without the customer’s consent, except as required by law.
• In the event of a data breach due to server attacks, we will promptly work with the authorities to address the issue and notify affected customers.
• Strictly protecting all online booking-related information.

Complaint Handling Mechanism

If you have any complaints regarding the use or leakage of personal information, please contact:

• Hotline: 0931 904 904
• Email: center@langfarm.com
• Mailing Address: 1B Hoang Van Thu Street, Ward 5, Da Lat City, Lam Dong Province

Langfarm Center is committed to handling customer complaints promptly, seriously, and transparently within 7 working days.